FAQs

Why do you use a pre-paid ticket system rather than reservations?

JolieLAIDE is a small project, and we want to create an intimate environment for our guests. Pre-paid bookings allow us to anticipate who is coming in and to give guests an all-encompassing experience at the best price possible.

Can I get a refund for my purchased ticket? Can I exchange my ticket for another night?

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your ticket or reschedule it for another night. If you cannot come, we recommend that you transfer your bookings to someone else.

Will my dinner be affected if I am late for my reservation?

It is our intent for all of our guests to experience the full menu and dining experience we have taken so much care to create. If you (or a dining partner) are more than 15 minutes late, we may have to start service before your whole party arrives. In addition, please be aware that a late-starting dinner will, by necessity, move at a faster pace so that your dinner remains within the two and a half hour ticket time. Please keep in mind that we do a full second seating each night and, if your stated dining time is before 8:30, your table has been ticketed for the second seating, and we must respect those ticket times. If you are late, please call Vince at (714) 723-8905

Can I give my booking away or sell it?

Yes. The booking is completely transferable. However, selling bookings for greater than face value may be illegal in your area. Anyone who purchases a booking from another patron should take care to be sure that the beverage pairing options are as claimed by requesting both an email confirmation from us as well as a printed receipt from the seller. Any bookings purchased on the secondary market are at the purchaser's risk. We will not be held responsible for forgeries or misrepresentations. Bookings are transferable, but we strongly encourage anyone considering buying bookings from any other source to refrain from doing so without confirmation from us. To transfer a booking, go to the "My Account" area using the upper right navigation pane and select "Your Bookings". Each booking has a transfer button next to it.

Have additional questions?

If you have additional questions about Tock or your reservation, please visit the Tock help page.

JolieLAIDE.

Portland, Oregon

To nurture an intimate and memorable experience, communal seating is provided within the understated, dimly lit walls of Langbaan.

A 12 course ever-changing menu is offered alongside a curated list of esoteric wines that Chef Vince personally enjoys and feels harmonizes with his cuisine.

We aim to create an experience where our guests are challenged, while comforted. An articulation of emotion through food. An obscurity that is undeniably delicious.